Last updated: September 29, 2026

At Rihalo, we sell digital downloadable products. This policy explains clearly when refunds, replacements, or technical support are available.

Important: No physical item will be shipped. Because a digital file cannot be physically returned after delivery, access, or download, we do not accept change-of-mind returns, exchanges, or cancellations after access has been provided, except where required by applicable law.

1. Digital products and delivery

All products sold by Rihalo are digital products unless a product page clearly states otherwise. Files may include SVG, PNG, JPG, PDF, ZIP, embroidery formats, sewing or craft patterns, templates, graphics, or other formats listed on the product page.

Digital products are normally made available shortly after successful payment through the order confirmation page, email, customer account, or the checkout provider. Orders may be completed through Whop, our current checkout provider.

By completing a purchase and requesting immediate access, you consent to the immediate delivery of the digital content.

2. Returns and exchanges

We do not accept physical returns or exchanges for digital products. There is no physical item to send back, so return shipping costs and restocking fees do not apply.

A purchase is generally final once the digital product has been delivered, accessed, or downloaded. This does not affect the remedies described below for defective, incorrect, undelivered, or materially misdescribed files.

3. When we can help

Please contact us within 14 calendar days of purchase if:

  • You did not receive access to the purchased file.
  • You received the wrong file.
  • The file is corrupted or cannot be opened after reasonable troubleshooting.
  • The product is materially different from the description shown before purchase.
  • You were charged more than once for the same order.
  • A technical problem on our website or checkout system prevents delivery of the purchased files.

We may first provide troubleshooting, a corrected file, or a replacement download. If we cannot resolve a valid problem, we may approve an appropriate full or partial refund.

4. When a refund is not available

A refund is normally not available when:

  • You change your mind after receiving or accessing the files.
  • You purchased accidentally and already accessed or downloaded the files.
  • You no longer need or want the product.
  • You did not read the product description or file-format information before purchasing.
  • You lack software, equipment, knowledge, or skills that were clearly listed as necessary.
  • You expected a physical item even though the product was clearly identified as a digital download.
  • The product is incompatible with software or equipment not listed as supported.

Every genuine technical, delivery, billing, or product-quality issue will still be reviewed fairly.

5. How to request assistance

Email contact@rihalo.com within 14 calendar days of purchase and include:

  • Your order number.
  • The email address used for the purchase.
  • The product name.
  • A clear description of the problem.
  • A screenshot or error message, when relevant.

We aim to respond within two business days. Contacting us first is usually the fastest way to receive a corrected file, replacement download, technical support, or an eligible refund.

6. Approved refunds

Approved refunds are sent to the original payment method. Rihalo will submit an approved refund through the checkout or payment provider within five business days. After submission, your payment provider or bank may require an additional five to ten business days for the funds to appear.

Rihalo does not charge a refund administration fee. If a payment dispute or chargeback is opened, we may provide the payment provider with relevant order information, customer communications, delivery records, download records, and access logs.

7. Unauthorized sharing and misuse

Purchasing a digital product does not transfer ownership of its copyright or intellectual property. Files may not be resold, redistributed, shared, uploaded to public file-sharing services, or made available to others unless the product license expressly permits it.

8. Customer rights

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded. Where applicable law provides remedies for digital content that is faulty, inaccessible, unsafe, or materially different from its description, those mandatory rights remain available.

9. Contact

Rihalo
Website: rihalo.com
Email: contact@rihalo.com