Last updated: August 2, 2026
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✓ SECURE PAYMENT
✓ INSTANT DIGITAL DELIVERY
✓ FAIR CUSTOMER SUPPORT
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At Rihalo, we want every customer to purchase with confidence.
Payments are securely processed through PayPal, and we are committed to making sure you receive the digital product described on the product page.
If a file is missing, damaged, unusable, or materially different from its description, please contact us. We will work with you to resolve the issue fairly.
◆ 1. DIGITAL PRODUCTS
All products sold by Rihalo are digital products unless the product page clearly states otherwise.
No physical item will be shipped.
Digital files may include formats such as SVG, PNG, JPG, PDF, ZIP, or other formats clearly listed on the product page.
◆ 2. IMMEDIATE DIGITAL DELIVERY
Digital products are normally made available shortly after successful payment.
By completing your purchase and requesting immediate access to the digital content, you consent to the immediate delivery of your files.
Because digital products cannot be physically returned after they have been accessed or downloaded, purchases are generally not eligible for cancellation or refund due only to a change of mind, to the extent permitted by applicable law.
◆ 3. OUR FAIR-PURCHASE PROMISE
We will assist you when:
✓ A purchased file is missing.
✓ You received the wrong file.
✓ The file is corrupted or cannot be opened after reasonable troubleshooting.
✓ The product is materially different from the description shown before purchase.
✓ You were charged more than once for the same order.
✓ A technical problem on our website prevents us from providing the purchased files.
We may first offer technical assistance, a corrected file, or a replacement download.
If we cannot correct a valid problem within a reasonable period, we may provide an appropriate full or partial refund.
◆ 4. WHEN A REFUND IS NORMALLY NOT AVAILABLE
A refund is normally not provided when:
- The customer changes their mind after receiving or accessing the files.
- The product was purchased accidentally and the files were already accessed or downloaded.
- The customer no longer needs or wants the product.
- The customer did not read the product description or file-format information before purchasing.
- The customer does not have the software, equipment, knowledge, or skills required to use the files, where those requirements were clearly disclosed.
- The customer expected a physical item even though the product was clearly identified as a digital download.
- The product is incompatible with software or equipment not listed as supported on the product page.
- The customer requests a refund without providing enough information for us to identify or investigate the problem.
Every genuine technical or product-quality issue will still be reviewed fairly.
◆ 5. HOW TO REQUEST HELP
Please contact us before opening a payment dispute whenever possible.
Email: contact@rihalo.com
Include:
- Your order number.
- The email address used for the purchase.
- The name of the product.
- A clear explanation of the problem.
- A screenshot or error message when applicable.
We aim to respond within two business days.
Contacting us first is usually the fastest way to receive a corrected file, replacement download, technical help, or an eligible refund.
◆ 6. PAYPAL PAYMENTS AND DISPUTES
Payments are processed through PayPal.
If a PayPal dispute or chargeback is opened, Rihalo may provide PayPal with relevant order information, customer communications, download records, access logs, and other evidence showing whether the purchased digital product was delivered.
This policy does not remove any rights available to customers under PayPal’s applicable terms or mandatory consumer-protection laws.
◆ 7. UNAUTHORIZED SHARING AND MISUSE
Purchasing a digital product does not transfer ownership of its copyright or intellectual property.
Files may not be resold, redistributed, shared, copied to public file-sharing services, or made available to other people unless the product license expressly permits it.
Fraudulent refund requests, unauthorized redistribution, or misuse of purchased files may result in suspension of download access and submission of relevant evidence to the payment provider.
◆ 8. CUSTOMER RIGHTS
Nothing in this policy excludes or limits any consumer right that cannot legally be excluded.
Where applicable law gives customers remedies for digital content that is faulty, inaccessible, unsafe, or materially different from its description, those mandatory rights remain available.
◆ 9. CONTACT
Questions about a purchase, download, or refund can be sent to:
Rihalo
Website: rihalo.com
Email: contact@rihalo.com