Privacy Policy

Last updated: August 2, 2026

This Privacy Policy explains how Rihalo (“we,” “us,” or “our”) collects, uses, and protects your information when you visit rihalo.com, create an account, contact us, or purchase our products.

  1. Information We Collect

We may collect:

  • Your email address.
  • Your name and account information if you create an account.
  • Order details, purchased products, payment status, and download activity.
  • Messages you send to customer support.
  • Technical information such as your IP address, browser type, device information, cookies, and website activity needed for security and operation.
  1. How We Use Your Information

We use your information to:

  • Process and manage orders.
  • Deliver purchased digital files.
  • Create and manage customer accounts.
  • Send order confirmations, download links, password-reset emails, and service messages.
  • Provide customer support.
  • Prevent fraud, spam, unauthorized transactions, and misuse of the website.
  • Maintain website security and comply with legal obligations.
  1. Payments

Payments are processed securely through PayPal. Customers may pay using a PayPal account or an eligible debit or credit card.

Rihalo does not store your complete card number or card security code. PayPal processes payment information according to its own Privacy Statement.

  1. Cookies

Rihalo uses essential cookies required for the shopping cart, checkout, customer accounts, security, and proper website operation.

Some cookies may remember your cart contents, session, or login status. Disabling essential cookies may prevent parts of the website from working correctly.

  1. Google reCAPTCHA

We use Google reCAPTCHA to protect checkout and other website forms from spam, automated attacks, and fraudulent activity.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

  1. Who We Share Information With

We may share necessary information with trusted service providers that help us operate the store, including:

  • PayPal for payment processing and fraud prevention.
  • Our website hosting and email service providers.
  • WordPress, WooCommerce, and necessary website plugins.
  • Government authorities when disclosure is required by law.

We do not sell your personal information.

  1. Data Retention

We retain order, account, and transaction information only for as long as reasonably necessary to:

  • Complete orders and provide downloads.
  • Maintain customer accounts.
  • Resolve disputes and provide support.
  • Prevent fraud.
  • Meet accounting, tax, and legal obligations.
  1. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.
  • Correct inaccurate information.
  • Request deletion of eligible information.
  • Restrict or object to certain processing.
  • Request a copy of your information.
  • Withdraw consent where processing is based on consent.

Some transaction records may need to be retained where required by law.

To submit a privacy request, contact us at contact@rihalo.com.

  1. International Customers

Our store and service providers may process information in countries other than the country where you live. We take reasonable steps to use trusted providers and protect personal information.

  1. Children’s Privacy

Rihalo is not intended for children who are not legally permitted to purchase products or provide personal information under the laws of their country.

  1. Changes to This Policy

We may update this Privacy Policy when our services, website features, or legal obligations change. The updated date will appear at the top of this page.

  1. Contact Us

For privacy questions or requests, contact:

Rihalo
Website: rihalo.com
Email: contact@rihalo.com